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Legal

Privacy Policy

Effective Date: October 1, 2026
Last updated: October 21, 2026

1. About This Privacy Policy

LetsGetDry.com is owned and operated by Bladder & Bowel Institute (“BBI,” “we,” “us,” or “our”). BBI is a physician practice with facilities in Arkansas and Texas. LetsGetDry.com is BBI’s patient education and marketing website.

This Privacy Policy explains how information is collected, used, shared and protected when you visit LetsGetDry.com, complete the questionnaire, or request a consultation or evaluation. Information you submit through this site is received by Bladder & Bowel Institute and used by BBI’s own facilities and staff to respond to your request.

LetsGetDry.com provides educational information and lets you ask BBI to contact you. It is not an emergency service and does not provide medical diagnosis or treatment. If you have a medical emergency, call 911.

By using LetsGetDry.com or submitting information through the site, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Information you provide. We collect the information you enter on the site, including your name, email address, phone number and ZIP code.

Questionnaire information. The questionnaire asks about bladder or bowel symptoms, how they affect your daily life, what you have tried, and what would be most helpful to you next. It also asks for your biological sex; that question is optional. A BBI specialist uses your answers to prepare for your call. The questionnaire is not a medical assessment or diagnosis.

Communications. If you ask us to contact you, we collect and use the information needed to reach you by phone, text message or email, and we keep records of those communications. Calls to the phone number on this site are answered by Bladder & Bowel Institute’s affiliated call center, which logs your call and either books a phone consultation with a BBI physician or registers you for an in-person informational seminar.

Usage and device information. When you use LetsGetDry.com, we may automatically collect technical information such as your IP address, browser type, device type, operating system, pages viewed, time spent on the site, referring pages and similar diagnostic information.

Location information. We may use approximate location information derived from your IP address or the ZIP code you provide. We will access device-based location information only if the site requests it and you grant permission.

Cookies and similar technologies. LetsGetDry.com uses cookies, pixels, tags, scripts and similar technologies to operate the site, remember preferences, understand site usage, maintain security, and measure the effectiveness of communications or advertising. See Section 8 for the specific technologies we use.

3. Information We Do Not Intend to Collect

LetsGetDry.com is not intended to collect passport information, Social Security or taxpayer identification numbers, employment records, compensation information, marital or family records, education records, or similar information unrelated to the questionnaire and the follow-up you request. Please do not submit information that is not requested by the site.

4. How We Use Information

We use information collected through LetsGetDry.com to:

  • operate, maintain and improve the website and questionnaire;
  • provide educational information about bladder and bowel treatment options;
  • respond to your request for a consultation or evaluation at one of BBI’s facilities;
  • book a phone consultation with a BBI physician or register you for an in-person informational seminar when you ask us to;
  • contact you by phone, text message or email when you request or consent to those communications;
  • review insurance coverage and scheduling with you if you choose to move forward;
  • analyze website performance and measure the effectiveness of advertising;
  • maintain security, prevent misuse, troubleshoot technical issues and protect the service;
  • comply with applicable legal and regulatory obligations; and
  • carry out other purposes disclosed when information is collected or with your consent.

5. How We Share Information

We share personal information only with:

  • (a) Bladder & Bowel Institute’s own facilities and staff;
  • (b) service providers that act on our behalf, and only to run this site and respond to you (website hosting, forms, our patient relationship system, phone, text and email delivery, analytics, call tracking and advertising measurement), including the affiliated call center that answers our phone line, logs your call, and books a phone consultation or seminar registration for you. The call center uses your information only for that purpose;
  • (c) authorities when required by law or to protect safety;
  • (d) a successor if BBI is sold or reorganized;
  • (e) others when you ask us to.

We do not sell personal information, and we do not share it with other medical practices or lead-generation companies.

6. Health Information and HIPAA

Information you submit through this website is a request for contact. It is not part of a patient medical record. If you become a BBI patient, the health information in your record is protected under HIPAA and handled as described in BBI’s Notice of Privacy Practices (PDF, page 5 of the patient registration packet).

7. Text Messaging (SMS)

If you check the consent box, Bladder & Bowel Institute may send you text messages about your inquiry, treatment options and scheduling. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time or HELP for help. Carriers are not liable for delayed or undelivered messages. We do not share your mobile number or your text-message consent with third parties for their own marketing.

8. Analytics and Advertising Technologies

We use the following third-party technologies on LetsGetDry.com. Each provider processes information under its own privacy policy, linked below.

You can use browser or device settings to control cookies and similar technologies. Additional choices may be available through each provider.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to your request, maintain business records, comply with legal obligations, resolve disputes, enforce applicable agreements, and protect the security of the service. Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information. No method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure, so we cannot guarantee absolute security.

11. Data Processing and Transfers

Information may be processed and stored in the United States or other locations where our service providers operate. If information is transferred across jurisdictions, we take reasonable steps to protect it consistent with applicable law.

12. Your Privacy Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or limit certain processing. We may need to verify your identity before completing a request. We will handle privacy requests in accordance with applicable law.

Your choices:

  • Email: use the unsubscribe link in any marketing email.
  • Text messages: reply STOP to any text message to opt out.
  • Phone calls: call (866) 802-2216 and ask us not to call you.
  • Privacy requests: email info@bladderbowel.com to request access to, correction of, or deletion of your information.
  • Cookies: use your browser or device settings to control cookies and similar technologies.

LetsGetDry.com links to bladderbowelinstitute.com and may link to other websites or services that we do not operate. We are not responsible for the content or privacy practices of third-party websites or services. We encourage you to review the privacy policy of any third-party website before providing personal information.

14. Children’s Privacy

LetsGetDry.com is not intended for people under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that personal information from a person under 18 has been submitted without appropriate authorization, we will take reasonable steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on LetsGetDry.com and revise the “Last updated” date above. We may provide additional notice when required by law or when changes are material.

16. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us:

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